Why People Choose Us

Choosing the right care provider is one of the most important decisions a person or family can make. At Paragon Home Healthcare, we understand the trust it takes to welcome someone into your home, especially when that care involves complex, life-changing health needs. That’s why everything we do is built on professionalism, compassion, and genuine partnership.

Specialist Care at Home

We specialise in supporting adults and transitional-age children with complex needs such as:

  • Spinal cord injuries

  • Acquired brain injuries

  • Progressive neurological conditions

Our service goes beyond daily tasks. We provide highly trained carers and nurses who understand your condition, the risks involved, and how to support you to live well at home.

We're proud to be the trusted provider for the Spinal Injuries Association (SIA) in the South East, and members of the British Association of Brain Injury Case Managers (BABICM). We also use resources from Headway – the Brain Injury Association to stay current with best practice, rehabilitation techniques, and research.

A Team That Includes Nurses and Clinical Leads

Our team includes not just carers, but Registered Nurses and Advanced Nurse Practitioners (ANPs) who bring a rare level of clinical expertise to homecare. They:

  • Help design and oversee care plans

  • Deliver hands-on, condition-specific training

  • Guide carers in complex decision-making

  • Support safe, high-quality care in the home

This kind of clinical involvement is unusual in homecare—and a key reason why clients and professionals choose Paragon.

Tailored Support, Designed Around You

No two care packages are the same. Whether you need:

  • 24/7 care

  • Live-in support

  • Short-term help after a hospital stay

  • Long-term stability

We build your care plan around your medical needs, family life, preferences, and goals. We stay flexible and responsive as things evolve, working closely across our coordination and clinical teams to make sure care is consistent and sustainable.

Consistency You Can Trust

Frequent staff changes can affect the quality of care and your sense of safety. That’s why we focus on building stable, long-term teams who:

  • Understand your routine

  • Build trusted relationships

  • Provide continuity and comfort

We also maintain a standby team of highly trained professionals, located across different regions and matched thoughtfully to our clients. We manage all travel and logistics, so support can be in place quickly when needed—without compromising quality.

In-Person Training and Ongoing Support

We believe nothing replaces face-to-face, hands-on training in the home. Every member of our team receives:

  • Detailed induction and condition-specific training

  • Practical, in-home support from care managers and nurses

  • Ongoing learning opportunities shaped by real client needs

This ensures our staff are not only competent, but confident and prepared.

Working Together with Professionals and Families

We collaborate with:

  • Case managers

  • CHC teams

  • Hospital discharge planners

  • Social workers and hospices

We’re known for being responsive, solutions-focused, and easy to work with, especially when time is critical or needs are complex.

Just as importantly, we work in partnership with families. You know your life best, and we’re here to support it with care that fits. We prioritise open communication, transparency, and flexibility.

Person-Centred Values and Ethical Care

Everything we do is grounded in respect, empathy, and the belief that good care should empower. Our carers support clients in:

  • Regaining independence and confidence

  • Returning to education, work, or social activities

  • Living with dignity and control at home

We also invest in our team—offering progression, recognition, and a culture of respect. Many of our staff have grown with us over the years, bringing stability and experience to the people they support.

More Than a Care Provider

When you choose Paragon, you’re not just choosing a care agency, you’re choosing a clinical team, a partnership, and a commitment to helping you live well at home, whatever your journey looks like.